Director of Production and Fulfillment Operations in United States
Director of Production and Fulfillment Operations
$100,000 – $130,000
Full-Time
Location: Oklahoma City, OK
Key Job Responsibilities
Manages all order fulfillment and production (manufacturing) aspects of a $13 million dollar e-commerce business growing at 15%-25% a year
This is a data driven position. The right candidate will display not only an aptitude for managing people and processes but also a desire to dig into the data and improve processes on a daily basis.
Establishes, measures, and acts upon KPIs for each department and position
Develops total Christmas plan and procedures for running 24 hours a day, 7 days a week during peak period by October
Ensures timely production and shipment of orders, minimizing damage and mis-shipment rates
Projects and foresees needs and demands of the fulfillment and production team making plans to ensure no disruptions in future operations
Leads hiring effort of all production and fulfillment staff both off-season and on-season
Conducts job time studies to better optimize fulfillment and production processes
Semi-annual evaluation and optimization of fulfillment product and order flow
Coordinates all fulfillment functions with shipping companies, 3PL, and vendors
Develops a deep bench of leaders waiting to step into each role as needed
Conducts data gathering, data analysis, and proactive process implementation and improvement.
Negotiates contracts with vendors
Create culture of continuous improvement reducing waste and maximizing resources
Ensures effective preventive maintenance to ensure a high level of uptime and efficiency
Ensures all supplies that are needed for production are on-hand at all times
Identify cost savings opportunities in the operations process and recommend improvements needed to address those costs
Remedies any unexpected problems that occur which would impede production or fulfillment from achieving their daily/weekly goals. Including issues with software vendors and third-parties.
Leading and developing a team of 25+
Leading and developing a team of 160+ during peak
Qualifications and Skills
Data driven individual with strong analytical and process design/implementation skills
Bachelor’s degree or higher in Business Management, Fulfillment Operations, Engineering or related field
15+ years of management experience in manufacturing, production or distribution
Strong excel and computer skills
Natural aptitude for leading people; developing managers and teams
Ability to hold staff accountable to goals and objectives, including disciplinary when necessary
Self-motivated and able to own workloads, meet deadlines and deliver results
Benefits
401k with company match
Health, Dental, and Vision plan
Continued education program paying up to $3600
Employee Discounts
Monthly Employee Lunches
Paid holidays + Two weeks paid time off per year (increases yearly up to four weeks)
