Director of Production and Fulfillment Operations
in United States

Director of Production and Fulfillment Operations

$100,000 – $130,000


Location: Oklahoma City, OK

Key Job Responsibilities

  • Manages all order fulfillment and production (manufacturing) aspects of a $13 million dollar e-commerce business growing at 15%-25% a year
  • This is a data driven position. The right candidate will display not only an aptitude for managing people and processes but also a desire to dig into the data and improve processes on a daily basis.
  • Establishes, measures, and acts upon KPIs for each department and position
  • Develops total Christmas plan and procedures for running 24 hours a day, 7 days a week during peak period by October
  • Ensures timely production and shipment of orders, minimizing damage and mis-shipment rates
  • Projects and foresees needs and demands of the fulfillment and production team making plans to ensure no disruptions in future operations
  • Leads hiring effort of all production and fulfillment staff both off-season and on-season
  • Conducts job time studies to better optimize fulfillment and production processes
  • Semi-annual evaluation and optimization of fulfillment product and order flow
    • Receive > Stock > Pick > Produce > QC > Pack > Ship
  • Coordinates all fulfillment functions with shipping companies, 3PL, and vendors
  • Develops a deep bench of leaders waiting to step into each role as needed
  • Conducts data gathering, data analysis, and proactive process implementation and improvement.
  • Negotiates contracts with vendors
  • Create culture of continuous improvement reducing waste and maximizing resources
  • Ensures effective preventive maintenance to ensure a high level of uptime and efficiency
  • Ensures all supplies that are needed for production are on-hand at all times
  • Identify cost savings opportunities in the operations process and recommend improvements needed to address those costs
  • Remedies any unexpected problems that occur which would impede production or fulfillment from achieving their daily/weekly goals. Including issues with software vendors and third-parties.
  • Leading and developing a team of 25+
  • Leading and developing a team of 160+ during peak

Qualifications and Skills

  • Data driven individual with strong analytical and process design/implementation skills
  • Bachelor’s degree or higher in Business Management, Fulfillment Operations, Engineering or related field
  • 15+ years of management experience in manufacturing, production or distribution
  • Strong excel and computer skills
  • Natural aptitude for leading people; developing managers and teams
  • Ability to hold staff accountable to goals and objectives, including disciplinary when necessary
  • Self-motivated and able to own workloads, meet deadlines and deliver results


  • 401k with company match
  • Health, Dental, and Vision plan
  • Continued education program paying up to $3600
  • Employee Discounts
  • Monthly Employee Lunches
  • Paid holidays + Two weeks paid time off per year (increases yearly up to four weeks)

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