The IT Manager is responsible for directing and coordinating the ongoing support and management of IT systems and infrastructure for the Company and is responsible for analyzing and directing all IT-related activities of the organization with supervisory responsibilities for all staff assigned to the IT department
This position is accountable for ensuring continuity of computer services for users throughout the organization through planning, technical leadership, and project coordination and execution
Essential Duties and Responsibilities
Determine the goals of IT within broad outlines provided by executive management
Analyze business needs and recommend technical solutions with completion timelines
Maintain organization’s effectiveness and efficiency by defining, designing, delivering, and supporting strategic plans
Direct research in emerging technologies by studying organizational goals, strategies, practices, and user projects
Project management of all IT initiatives, adhering to published timelines
Preserve assets by implementing disaster recovery, backup procedures, failover planning, information security, and control structures
Regularly execute failover test drills to ensure the integrity of the system
Recommend information technology strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, and anticipating organizational needs and requirements
Accomplish financial objectives by forecasting requirements, preparing the annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
Maintain appropriate network stability, levels of hardware and peripheral components along with essential software packages
Oversee the administration of all IT maintenance, troubleshooting, project activities
Evaluate and oversee maintenance of all corporate software and licensing
Evaluate hardware and software options and maintain vendor contracts
Contribute to the continuity of computer services by providing necessary technical leadership and project management
Identify and implement policies and procedures that more effectively utilize IT resources
Ability to lead team, allocate resources and set priorities, and develop talent
Other duties as assigned
Qualifications
Bachelor’s degree in IT, Computer Science, or related field and 7+ years’ experience in IT; or a combination of education and experience
3+ years managerial experience
Experience in the manufacturing and/or distribution industries required
Broad understanding of both management and technical problems and solutions with the ability to implement most advanced solutions
Comprehensive information technology and management skills
Strong problem-solving and multitasking skills
Access VBA programming skills preferred
Strong written and verbal communication skills
Ability to lift 30 pounds on a regular basis and lift/move 50 lbs. occasionally
Core Competencies
To perform the job successfully, an individual should demonstrate the following competencies:
Analytical – Collects and researches data
Problem solving – Identifies and resolves problems in a timely manner
Continuous learner – Pursues training and development opportunities; strives to continuously build knowledge and skills
Customer service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
Interpersonal skills – Maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others’ ideas and tries new things
Oral communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
Written communication – Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information
Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit; supports everyone’s efforts to succeed
Quality – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
Business acumen – Understands business implications of decisions
Diversity – shows respect and sensitivity for individuals’ differences
Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
Organizational support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities
Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions
Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence
Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes schedule and tasks
Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
Efficiency – Completes work in timely manner; works quickly
Safety and security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
Adaptability – Adapts to changes in the work environment
Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives to meetings and appointments on time
Dependability – Follows instructions; responds to management direction; keeps commitments; completes tasks on time, or notifies appropriate person with an alternate plan
Initiative – Volunteers readily; undertakes self–development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for help and offers help when needed
Innovation – Displays original thinking and creativity; meets challenges with resourcefulness
