Location : Remote, US
Salary : $180,000 — $200,000
We’re currently looking for an experienced Account Manager based in Montreal, Toronto, Raleigh, or Austin to join our dynamic sales team. You would play a crucial role in driving sales growth by effectively engaging and managing relationships with customers in the mid-market segment. You will bring your expertise in navigating larger deals and have a proven track record of success in expanding client accounts.
This is a key role within the organization creating a need for world-class client care and management.
The ideal mid-market Account Manager will be fanatical about customer success and growth. This is an exciting opportunity for someone wishing to be a part of both client retention and expansion. This is a difference-making, meaningful, high-responsibility role, and we expect the right candidate to be someone who thinks outside the box, thrives under pressure, and is laser-focused on the client.
What you’ll do:
- Ownership – You will own a “book of business” from post-sale handoff through renewal and expansion. You would use your B2B sales or account management experience to effectively engage and build relationships with mid-market customers. Know your clients like family and take care of them as such
- Expansion – Happy clients tend to expand. You will leverage your experience in navigating larger deals to identify and capitalize on expansion opportunities within existing accounts, ensuring client satisfaction and long-term business partnerships
- Prospecting – You will take a proactive approach in identifying customer needs and providing innovative solutions, going above and beyond to deliver exceptional service and exceed customer expectations
- Presentation – You will conduct quarterly business reviews to assess client satisfaction, identify areas for improvement, and present product demonstrations that showcase our offerings in a compelling and tailored manner and the value and impact of our solutions
- Organization – You will need to manage multiple tasks simultaneously such as client requests, demos, proposals, follow-ups, etc. It’s imperative that you stay organized, and nothing falls through the cracks
- Systems – We’re a tech company, so we provide you with great technology to do your job. You will become a master of using systems like Salesforce, Outreach, ZoomInfo, and others
- Forecast – You will accurately manage your sales pipeline and forecast monthly and quarterly expansion opportunities with +/- 15% accuracy
- Document – Exhibit meticulous attention to detail and organizational skills, ensuring accurate and timely documentation of customer interactions, deals, and progress
- Startup Mentality – You will embrace the entrepreneurial, grind-it-out mentality of building something new
About you:
- A minimum of 4 years of sales experience, with a significant portion in account management or a similar role within the midmarket segment
- Demonstrated success in expanding client accounts and driving revenue growth in a B2B sales environment
- Proficiency in navigating larger deals, understanding complex sales cycles, and managing multiple stakeholders
- Strong analytical and presentation skills, with the ability to effectively communicate data-driven insights to both internal and external stakeholders
- Proven ability to conduct engaging product demonstrations and lead impactful quarterly business reviews
- Adaptability and comfort in a fast-paced, rapidly changing sales environment
- Exceptional organizational skills and attention to detail, ensuring accuracy in all documentation and deal management
- Excellent interpersonal skills, with the ability to build and maintain strong relationships with clients and internal teams
- A positive, passionate, and creative mindset, combined with high-character qualities that align with our company values
- An open and hungry mind, always willing to improve through coaching and learn about our customers’ industries
- Bachelor’s degree or higher, ideally in a relevant field
Bonus if you have:
- Experience with modern sales tech stacks: Salesforce, Salesloft, DiscoverOrg, etc.
- Experience with startups and entrepreneurial organizations
- Experience working in CMMS or facility operations software
- Documented success in working in a remote setting
What’s in it for you:
- Competitive salary and meaningful equity opportunities
- Healthcare, dental, and vision coverage
- 401(k) / RRSP enrolment program
- Take what you need PTO
- A Work Culture where:
- You’ll work alongside folks across the globe that reflect our Company values, Smart Humble Optimist
- We believe in meritocracy, where ideas and effort are publicly celebrated
