Engineering Headhunters Los Angeles

Application Support Analyst

techsupport 13 Oct 2023

Website Integress Inc

Location : Fontana, CA


The responsibility of the Application Support Analyst is to keep the technologies that the Company relies on to do business, up-to-date and running smoothly. Application Support Analyst provides technical support and troubleshooting services to end-users both on site and remote who need assistance with the applications, software, and hardware.


  • Troubleshoot applications used by the business in the office and production floor, previous application support required
  • Set up new devices, users and technologies as needed
  • Monitoring applications/system for any irregularities; and troubleshoot as needed
  • Provide End User support for end for hardware and applications as required
  • Maintaining and updating technical and instruction manuals, policies, and procedures
  • Monitoring applications/system for any irregularities that we will need to troubleshoot
  • Managing support issues by tracking them in ticketing system
  • Other duties as assigned


  • High School Diploma and Technology Training, certification or Experience in an IT related field or position
  • Minimum 3.0 GPA (on a 4.0 scale), 3.5 is desired
  • Strong technology, analytical and communication skills
  • Patience, resourcefulness, and a desire to help others
  • Demonstrated experience building relationships in team environment
  • Ability to communicate and teach non-technical individuals how to use the Technology
  • Minimum of 2 years experience with supporting Microsoft .NET applications is required
  • Experience with supporting Microsoft Power BI & SQL preferred
  • Experience with Microsoft Office Suite required
  • Understanding of networks, databases, and other technology a plus
  • Detail oriented, analytical, multi-tasker, and inquisitive
  • Extremely organized with strong time-management skills


  • Frequent sitting, standing, and walking
  • Frequent computer and telephone use
  • Frequent stooping, kneeling, bending, and crouching
  • Frequent lifting or pushing up to 20 lbs. Dexterous with both hands
  • Office setting located in a Manufacturing metal fabrication facility

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