System Administrator in Los Angeles County

System Administrator

$50,000 – $65,000


Benefits: Full


Do you love the concept of working for an MSP?

  • Exposure to a wide range of technology
  • An array of different environments instead of the same monotony everyday
  • Being part of a great team that can mentor you and succeed together

But have you found that the MSP world is too chaotic, disorganized and despite the barrage of claims to be proactive, coming to the realization that MSPs do not have time to do anything but react to issues? 

If you like the benefits but are getting burned out from the issues and being a firefighter, then we may have found each other at the right time.

Our Client delivers Modern IT Services that make every employee more productive.  They are process driven, have outstanding management, a 4 to 1 ration of proactive to reactive personnel and are looking to another fantastic member to their proactive team that can be dedicated full time to keeping their clients from having issues, and start using the time instead to do more with their technology.

NOTE – you must:

  • Enjoy interacting with people and being onsite
  • Enjoy documentation and using check lists
  • Be able to stick to the process and understand that in doing so, you are the primary reason their clients have a great experience
  • Be a HAPPY person (no jerks are allowed) and props to you if you have the self-awareness to deselect yourself based on this

Technical Responsibilities

(Includes the following. Other duties may be assigned)

  • Fanatic client satisfaction with ability to follow up and ensure client understands they are appreciated and important
  • Completely understand assigned client’s technology: network, systems, and security, Be the expert for the rest of the team
  • Maintain technical relationship with the client
  • Evangelize standards and alignment to both clients and team members from development to communication
  • Identify technology risk and recommend changes
  • Ability to identify service requests that are a result of being out of Company’s best practices (The Company Way) and create resolution plan
  • Update documentation management systems in a detailed manner, consistent with the Company documentation process
  • Ability to identify and escalate potential client relationship problems and work hand in hand with Company Strategist to resolve them
  • Work with Automations team to discuss any issues with Company tools and/or find ways to create or improve efficiency with the tools

Additional Responsibilities

  • Maintain up to date Time Entries and Expenses for billing and accounting purposes
  • Find opportunities to make improvements to the position – Company values and requests your feedback
  • Participate in regularly scheduled huddles, prepared to report on your individual metrics including reasons for deviation

Success Factor

  • Client Tickets per endpoint a Month: 0.20
  • Client Reactive Hours per Endpoint a Month: 0.20
  • Incomplete or Overdue Reviews: 0


  • Previous experience working at an MSP
  • Minimum 5 years’ experience within relevant IT fields
  • Bachelor degree in computer science, information sciences, or related field preferred
  • Support skills within the Microsoft environments
  • General understanding of small business IT systems
  • Valid Driver’s License and insured Motor Vehicle available for occasional client calls
  • Strong written and verbal communication skills
  • Ability to look at service delivery through the lens of efficiency – have the ability to understand how to look at Proactive processes to determine ways to become more efficient
  • Detailed oriented with strong documentation skills

Compensation and Benefits

  • Competitive Salary range depending on Experience
  • Medical (up to $400 per month) / Dental / Vision / Life Insurance
  • Paid Holidays
  • Gas / Mileage Reimbursement
  • Cell Phone Provided by Company or Reimbursed
  • Paid Training Opportunities
  • 401k
  • Attractive PTO policy



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