Benefits: Vision, 401k, Dental, Life Insurance, Medical
Summary
Role is primary owner of the key business systems used in the organization. This person is primary contact for the product and/or MSP supporting the product
Key responsibilities include ensuring all contracts, renewals, additional licenses, pricing, terms, invoices, service changes, third-party add-ons, etc. are managed according to the departmental owner(s)
This role will also provide some level of support to the end-user, where applicable, and be primary contact if higher level of support is required with the product or MSP
Essential Duties And Responsibilities (Other Duties May Be Assigned)
Track and manage existing agreements with new and existing software solutions
Track and manage licensing needs for all subscription services (SaaS)
Maintain relationship with vendors and MSP supporting the solution or service
Track and maintain expiring licenses and subscriptions
Provide basic support for supported applications, where applicable
Act as primary contact for escalating support with product, vendor and/or MSP
Coordinate with other departments (incl. accounting) for resolving any invoicing and/or billing discrepancies
Work with project managers and departmental leads to evaluate new solutions, including upgrades and add-on tools
Generate weekly, monthly reports for IT team
Collaborate with other teams across the organization
Knowledge, Skills And Abilities
3+ years in related role in addition to bachelor’s degree in Information Systems, Software Development, or related field
Strong experience in evaluating, using and/or managing cloud-based applications and services
Proficient in using one or more of the following systems: NetSuite, Salesforce.com, Slack, O365 Suite, Microsoft Azure platform
Some familiarity with quality management system (QMS) or product lifecycle management (PLM) preferred, but not required
Broad business and/or technical work experience
Ability to translate technical jargon into executive friendly terms
Demonstrate ability to work in a dynamic, collaborative environment
Strong written and oral communication skills, including an ability to articulate ideas clearly and appropriately influence others
Excellent organizational, interpersonal and teamwork skills
