IT Manager

General Functions and Scope

• The IT Manager is responsible for directing and coordinating the ongoing support and management of IT systems and infrastructure for the Company and is responsible for analyzing and directing all IT-related activities of the organization with supervisory responsibilities for all staff assigned to the IT department
• This position is accountable for ensuring continuity of computer services for users throughout the organization through planning, technical leadership, and project coordination and execution

Essential Duties and Responsibilities

• Determine the goals of IT within broad outlines provided by executive management
• Analyze business needs and recommend technical solutions with completion timelines
• Maintain organization’s effectiveness and efficiency by defining, designing, delivering, and supporting strategic plans
• Direct research in emerging technologies by studying organizational goals, strategies, practices, and user projects
• Project management of all IT initiatives, adhering to published timelines
• Preserve assets by implementing disaster recovery, backup procedures, failover planning, information security, and control structures
• Regularly execute failover test drills to ensure the integrity of the system
• Recommend information technology strategies, policies, and procedures by evaluating organizational outcomes, identifying problems, and anticipating organizational needs and requirements
• Accomplish financial objectives by forecasting requirements, preparing the annual budget, scheduling expenditures, analyzing variances, and initiating corrective action
• Maintain appropriate network stability, levels of hardware and peripheral components along with essential software packages
• Oversee the administration of all IT maintenance, troubleshooting, project activities
• Evaluate and oversee maintenance of all corporate software and licensing
• Evaluate hardware and software options and maintain vendor contracts
• Contribute to the continuity of computer services by providing necessary technical leadership and project management
• Identify and implement policies and procedures that more effectively utilize IT resources
• Ability to lead team, allocate resources and set priorities, and develop talent
• Other duties as assigned

Qualifications

• Bachelor’s degree in IT, Computer Science, or related field and 7+ years’ experience in IT; or  a combination of education and experience
• 3+ years managerial experience
• Experience in the manufacturing and/or distribution industries required
• Broad understanding of both management and technical problems and solutions with the ability  to implement most advanced solutions
• Comprehensive information technology and management skills
• Strong problem-solving and multitasking skills
• Access VBA programming skills preferred
• Strong written and verbal communication skills
• Ability to lift 30 pounds on a regular basis and lift/move 50 lbs. occasionally

Core Competencies

To perform the job successfully, an individual should demonstrate the following competencies:

• Analytical – Collects and researches data
• Problem solving – Identifies and resolves problems in a timely manner
• Continuous learner – Pursues training and development opportunities; strives to continuously build knowledge and skills
• Customer service – Manages difficult or emotional customer situations; responds promptly to customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitments
• Interpersonal skills – Maintains confidentiality; listens to others without interrupting; keeps  emotions under control; remains open to others’ ideas and tries new things
• Oral communication – Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; participates in meetings.
• Written communication – Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information
• Teamwork – Balances team and individual responsibilities; contributes to building a positive team spirit; supports everyone’s efforts to succeed
• Quality – Looks for ways to improve and promote quality; demonstrates accuracy and thoroughness; looks for ways to improve and promote quality; applies feedback to improve performance; monitors own work to ensure quality
• Business acumen – Understands business implications of decisions
• Diversity – shows respect and sensitivity for individuals’ differences
• Ethics – Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values
• Organizational support – Follows policies and procedures; completes administrative tasks correctly and on time; supports organization’s goals and values; benefits organization through outside activities
• Judgment – Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions
• Motivation – Sets and achieves challenging goals; demonstrates persistence and overcomes obstacles; measures self against standard of excellence
• Planning/Organizing – Prioritizes and plans work activities; uses time efficiently; sets goals and objectives; organizes schedule and tasks
• Professionalism – Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments
• Efficiency – Completes work in timely manner; works quickly
• Safety and security – Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly
• Adaptability – Adapts to changes in the work environment
• Attendance/Punctuality – Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives to meetings and appointments on time
• Dependability – Follows instructions; responds to management direction; keeps commitments; completes tasks on time, or notifies appropriate person with an alternate plan
• Initiative – Volunteers readily; undertakes self–development activities; seeks increased responsibilities; looks for and takes advantage of opportunities; asks for help and offers help when needed
• Innovation – Displays original thinking and creativity; meets challenges with resourcefulness