Warehouse Fulfillment Manager
n Oklahoma City, OK

Key Job Responsibilities

• Manages all order fulfillment and warehousing aspects of a $13 million dollar e-commerce business growing at 15%-25% a year
• Practices Six Sigma and/or Lean process improvement methods to improve fulfillment operations
• Will be implementing and running the project to move to a new WMS system in the next 12 months, handling all aspects of the deployment and switchover
• Implements and enforces proper fulfillment procedures such as demand based slotting, proper replenishment techniques, etc. 
• Establishes, measures, and acts upon KPIs for each department and position
• Develops total Christmas plan and procedures for running 24 hours a day, 7 days a week during peak period by October
• Ensures timely production and shipment of orders, minimizing damage and mis-shipment rates
• Projects and foresees needs and demands of the fulfillment team making plans to ensure no disruptions in future operations
• Leads hiring effort of fulfillment staff both off-season and on-season
• Conducts job time studies to better optimize fulfillment processes
• Semi-annual evaluation and optimization of fulfillment product and order flow
  • Receive > Stock > Pick  > Produce > QC > Pack > Ship
• Coordinates all fulfillment functions with shipping companies, 3PL, and vendors
• Develops a deep bench of leaders waiting to step into each role as needed
• Conducts data gathering, data analysis, and proactive process implementation and improvement
• Negotiates contracts with vendors
• Create culture of continuous improvement reducing waste and maximizing resources
• Ensures effective preventive maintenance to ensure a high level of uptime and efficiency
• Ensures all supplies that are needed for fulfillment are on-hand at all times
• Identify cost savings opportunities in the operations process and recommend improvements needed to address those costs
• Remedies any unexpected problems that occur which would impede fulfillment from achieving their daily/weekly goals. Including issues with software vendors and third-parties.
• Leading and developing a team of 12+
• Leading and developing 3 shifts of 20 people each during peak

Qualifications and Skills

• Direct fulfillment experience leading a fulfillment team
• Data driven individual with strong analytical and process design/implementation skills
• Bachelor’s degree or higher in Business Management, Fulfillment Operations, or related field
• 5+ years of management experience in fulfillment or distribution
• Strong excel and computer skills
• Natural aptitude for leading people; developing managers and teams
• Ability to hold staff accountable to goals and objectives, including disciplinary when necessary
• Self-motivated and able to own workloads, meet deadlines and deliver results

Benefits

• 401k with company match
• Health, Dental, and Vision plan
• Continued education program paying up to $3600
• Employee Discounts
• Monthly Employee Lunches
• Paid holidays + Two weeks paid time off per year (increases yearly up to four weeks)